Privacy & Cookie Policy

---

Privacy & Cookie Policy

Effective Date: 5th January 2025

Introduction

Phoenix Home Improvements ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website http://phoenix-improvements.com contact us, or use our services. It complies with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information Provided by You

• Name
• Email address
• Phone number
• Address
• Details of your home improvement needs or projects

1.2 Automatically Collected Information

• IP address
• Browser type and version
• Pages you visit and time spent on our website
• Other diagnostic data

1.3 Cookies and Tracking Technologies

We use cookies to improve your browsing experience. For more information, see our Cookie Policy below.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our services
• To communicate with you, including responding to inquiries
• To process payments and fulfil contracts
• To improve our website and services
• To comply with legal obligations

3. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

• Consent: When you provide clear consent for us to process your data (e.g., signing up for newsletters).
• Contractual Obligation: To perform our contractual obligations (e.g., fulfilling service requests).
• Legitimate Interests: For purposes such as improving our services or marketing.
• Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell your personal data. However, we may share it with:

• Service providers (e.g., payment processors, subcontractors)
• Law enforcement or regulatory authorities if required by law
• Others with your explicit consent

5. Retention of Data

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request access to your personal data.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Request restriction of processing.
• Data Portability: Receive a copy of your data in a commonly used format.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of Consent: Withdraw consent at any time.

To exercise your rights, contact us at [insert contact details].

7. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates will be communicated to you.

10. Cookie Policy

This Cookie Policy explains how we use cookies and similar technologies on our website:

10.1 What Are Cookies?

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. Cookies help improve your browsing experience.

10.2 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website.
• Performance Cookies: Help us understand how visitors use our website to improve its functionality.
• Functional Cookies: Remember your preferences to provide a more personalized experience.
• Marketing Cookies: Used to track visitors across websites to deliver relevant advertising.

10.3 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.

10.4 Third-Party Cookies

Some cookies may be placed by third-party services (e.g., analytics providers). We recommend reviewing their privacy policies for more details.

11. Contact Us

If you have any questions about this Privacy Policy, Cookie Policy, or how we handle your data, please contact us:

• Email: info@phoenix-improvements.com
• Phone: 01184050183

By using our website or services, you consent to the terms of this Privacy Policy and Cookie Policy.